重要!! 所有實體主機的費用無法退費!

Terms of Service 服務條款
2010年11月9號 更新

* 本公司主機不建議運行遊戲伺服器,由於美國主機對台灣的Ping值皆由145ms起跳,對遊戲延遲會比較明顯,遊戲主機建議以當地附近的主機為首要考量,如香港機房
* 由於主機位於加州,主機上內容須符合加州法令
* 主機帳單週期日為主機交機日,如本月5號下單,主機9號交機,那麼之後每月的帳單日則為9號,您需要在每月9號前完成繳款動作
* 第一次繳款後,訂單排入機房流程,需3-7個工作天,完成後主機登入資料寄到您的連絡Email信箱,此一動作即為交機完成
* 系統在到期日前兩週自動產生下一期的帳單,因此您有兩週的時間繳納
* 取消主機請在到期日前15天來信提出,由於下一期的帳單會在14天前由系統產生寄出,請在此之前來信告知,感謝您的配合
* 主機來信取消後,您仍可繼續使用直到到期日,到期日當天主機下線後,所有資料將銷毀
* 所有付款皆經過Paypal,可使用信用卡在Paypal上交易刷卡,無須擁有Paypal帳號,重要隱私資料皆由Paypal管理,安全有保障
* 主機皆為客戶自行控管,不過我方可提供基本的Linux以及Windows協助,每次協助以不超過15分鐘為限,如需更多協助,酌收$50/小時
* 如需進行系統重灌,1-24小時內處理費用$50/次,24-48小時則免費處理,每月最多一次
* 如有硬體損毀情況,我方會在第一時間免費為您更換損壞硬體,確保主機穩定在線運作,並能遠端控制操作
* 硬碟損毀,或是任何我方硬體損毀造成的資料流失,我方一概不負責任,
請您做好資料的備份,並且同時有多個備份,尤其是網站重要資料

VTWServers.com, VTW Holdings Inc. ("The Company") agrees to furnish services to the Subscriber, subject to the
Use of VTWServers.com Service constitutes acceptance and agreement to VTWServers.com's AUP as well as VTWServers.com's TOS (Terms of Service).
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All provisions of this contract are subject to the TOS (Terms of Service) of VTWServers.com, Inc. and AUP (acceptable use policy). The AUP may be changed from time to time at the discretion of the Company. Subscriber understands that change to the AUP by the Company shall not be grounds for early contract termination or non-payment.

This Agreement shall be construed in all respects in accordance with the laws of the state of Illinois, Cook County applicable to contracts enforceable in that state. Venue will be Cook County, Illinois


1. Disclosure:
The AUP specifically prohibits the use of our service for illegal activities. Therefore, Subscriber agrees that the Company may disclose any and all subscriber information including assigned IP numbers, account history, account use, etc. to any law enforcement agent who makes a written request without further consent or notification to the Subscriber. In addition VTWServers.com shall have the right to terminate all service set forth in this Agreement.


2. Service Rates:
Subscriber acknowledges that the nature of the service furnished and the initial rates and charges have been communicated to Subscriber. Subscriber is aware that the Company may prospectively change the specified rates and charges from time to time. The promotional offer is contingent upon Company achieving and maintaining its cost of service goals including but not limited to rates charged to company by its suppliers.


3. Payment:
Establishment of this service is dependent upon receipt by the Company of payment of stated charges. Subsequent payments are due on the anniversary date of the month for that month's service. Subscriber agrees that The Company automatically charges subscriber`s credit card every month. VTWServers.com reserves the right to process client credit cards from 1 to 5 days before the actual due date to ensure that the funds are received by the due date.


4. Payments and Fees:
Credit cards that are declined for any reason are subject to a $1.00 declination fee. Service will be interrupted on accounts that reach 4 days past due. Service interrupted for nonpayment is subject to a $50 reconnect charge. Accounts not paid by due date are subject to a $25 late fee. Accounts that are not collectable by VTWServers.com may be turned over to an outside collection agency for collection.


5. Refund and Disputes
All payments to VTWServers.com, Inc. are nonrefundable. This includes the one time setup fee and subsequent charges regardless of usage. All overcharges or billing disputes must be reported within 30 days of the time the dispute occurred. If you dispute a charge to your credit card issuer that, in VTWServers.com's sole discretion is a valid charge under the provisions of the TOS and /or AUP, you agree to pay VTWServers.com an "Administrative Fee" of not less than $50 and not more than $150.


6. Failure to Pay
The Company may temporarily deny service or terminate this Agreement upon the failure of Subscriber to pay charges when due. Such termination or denial will not relieve Subscriber of responsibility for the payment of all accrued charges, plus reasonable interest and any collection fees.

7. Account Cancellation
All requests for canceling accounts must be made via email to billing@vtwservers.com with at least 7 days prior to billing date. You must have all account information to cancel.


8. Subscriber Notice
Subscriber acknowledges that the service provided is of such a nature that service can be interrupted for many reasons. Therefore, subscriber agrees that the company shall not be liable for any damages. In no event shall the company be liable for any special or consequential damages, loss or injury.


9. Invoicing
The Company does not send out invoices automatically. If a subscriber needs an invoice , they can request one at billing@vtwservers.com


10. Datacenter Public Access
We do not provide any public access to our Datacenter at this time.


11. Support Boundaries
VTWServers.com, provides 24 x 7 technical support to our subscribers (except for few holidays and short company meetings when we close our center.) All servers housed at our facility are unmanaged, VTWServers.com only ensures that the server is online and is remotely accessible.. VTWServers.com does not offer tech support for application specific issues such as cgi programming, html or any other such issue. VTWServers.com does not provide technical support for YOUR customers. If you can email, we encourage you to email support@vtwservers.com  for assistance.

12. SPAM and Unsolicited Commercial Email (UCE)
VTWServers.com takes a zero tolerance approach to the sending of Unsolicited Commercial Email (UCE) or SPAM over our network. Very simply this means that customers of VTWServers.com may not use or permit others to use our network to transact in UCE. Customers of VTWServers.com may not host, or permit hosting of, sites or information that is advertised by UCE from other networks. Violations of this policy carry severe penalties, including termination of service.


13. Violation of Spam Policy
Violation of VTWServers.com's SPAM policy will result in severe penalties. Upon notification of an alleged violation of our SPAM policy, VTWServers.com will initiate an immediate investigation (within 48 hours of notification). During the investigation, VTWServers.com may restrict customer access to the network to prevent further violations. If a customer is found to be in violation of our SPAM policy, VTWServers.com may, at its sole discretion, restrict, suspend or terminate customer's account. Further, VTWServers.com reserves the right to pursue civil remedies for any costs associated with the investigation of a substantiated policy violation. VTWServers.com will notify law enforcement officials if the violation is believed to be a criminal offense.
b. First violations of this policy will result in an "Administrative Fee" of $250 and your account will be reviewed for possible immediate termination. A second violation will result in an "Administrative Fee" of $500 and immediate termination of your account. Users who violate this policy agree that in addition to these "Administrative" penalties, they will pay "Research Fees" not to exceed $175 per hour that VTWServers.com personnel must spend to investigate the matter. PLEASE, DO NOT SPAM from your account.
c. As our Customers are ultimately responsible for the actions of their clients over the VTWServers.com network, it is advisable that Customers develop a similar, or stricter, policy for their clients.


14. IMPORTANT NOTICE
Anyone hosting websites or services on their server that support spammers or cause any of our IP space to be listed in any of the various Spam Databases will have their server immediately removed from our network. The server will not be reconnected until such time that you agree to remove ANY and ALL traces of the offending material immediately upon reconnection and agree to allow us access to the server to confirm that all material has been COMPLETELY removed. Severe violations may result in immediate and permanent removal of the server from our network without notice to the customer. Any server guilty of a second violation WILL be immediately and permanently removed from our network without notice.


15. Network
a. IP Address Ownership: If VTWServers.com assigns Customer an Internet Protocol address for Customer's use, the right to use that Internet Protocol address shall belong only to VTWServers.com, and Customer shall have no right to use that Internet Protocol address except as permitted by VTWServers.com in its sole discretion in connection with the Services, during the term of this Agreement. VTWServers.com shall maintain and control ownership of all Internet Protocol numbers and addresses that may be assigned to Customer by VTWServers.com, and VTWServers.com reserves the right to change or remove any and all such Internet Protocol numbers and addresses, in its sole and absolute discretion. Our allocation of IP addresses is limited by ARIN's new policies. These new policies state that use of IP addresses for IP based virtual hosts will not be accepted as justification for new IP addresses. What this means to you is that you MUST use name-based hosting where possible. We will periodically review IP address usage, and if we find that clients are using IP addresses where name-based hosting could be used, we will revoke authorization to use those IP addresses that could be used with name-based hosting. All IPs that are allocated to client must be utilized within 48 hours. If allocated IPs are not utilized within this time frame The Company reserves the right to retract IPs that are not being utilized without notifying the client
b. Bandwidth Usage. VTWServers.com will monitor Customer's bandwidth. VTWServers.com shall have the right to take corrective action if Customer's usage negatively impacts other clients.
c. System and Network Security: Users are prohibited from violating or attempting to violate the security of the VTWServers.com Network. Violations of system or network security may result in civil or criminal liability. VTWServers.com will investigate occurrences, which may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting Users who are involved in such violations. These violations include, without limitation:
i. Accessing data not intended for such User or logging into a server or account, which such User is not authorized to access.
ii. Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization.
iii. Attempting to interfere with service to any user, host or network, including, without limitation, via means of overloading, "flooding", "mail bombing" or "crashing".
iv. Forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting.
v. Taking any action in order to obtain services to which such User is not entitled.


16. Notification of Violation
a. VTWServers.com is under no duty to look at each customer's or user's activities to determine if a violation of the AUP has occurred, nor do we assume any responsibility through our AUP to monitor or police Internet-related activities.
b. First violation: Any User, which VTWServers.com determines to have violated any element of this Acceptable Use Policy, shall receive an email, warning them of the violation. The service may be subject at VTWServers.com's discretion to a temporary suspension pending a User's agreement in writing, to refrain from any further violations.
c. Second Violation: Users that VTWServers.com determines to have committed a second violation of any element of this Acceptable Use Policy shall be subject to immediate suspension or termination of service without further notice.
d. We reserve the right, to drop the section of IP space involved in Spam or Denial-of-Service complaints if it is clear that the offending activity is causing great harm to parties on the Internet. In particular, if open relays are on your network or a customer's network, or if denial of service attacks are originating from your network. In certain rare cases, we may have to do this before attempting to contact you. If we do this, we will contact you as soon as is feasible.


17. Suspension of Service or Cancellation:
DCservers.net LLC reserves the right to suspend network access to any customer if in the judgment of the VTWServers.com network administrators the customer's server is the source or target of the violation of any of the other terms of the AUP or for any other reason which VTWServers.com chooses. If inappropriate activity is detected, all accounts of the Customer in question will be deactivated until an investigation is complete. Prior notification to the Customer is not assured. In extreme cases, law enforcement will be contacted regarding the activity. The customer will not be credited for the time the customer's machines were suspended
Customers of colocation servers must make arrangements for the
server to be picked up and removed from VTWServers.com. The server will be considered abandoned and forfeited after 30 day


18. Policy Changes
VTWServers.com reserves the right to amend its policies at any time. All Sub-Networks, resellers and unmanaged servers of VTWServers.com must adhere to the above policies. Failure to follow any term or condition will be grounds for immediate Cancellation. You will be held responsible for the actions of your clients in the matter described on these Terms and conditions. Therefore, it is in your best interest to implement a similar or stricter Terms and conditions or otherwise called Acceptable Terms of use policy.


19. Indemnification
VTWServers.com wishes to emphasize that in agreeing to the VTWServers.com Acceptable Use Policy (AUP) and Terms of Service (ToS), customer indemnifies VTWServers.com for any violation of the Acceptable Use Policy (AUP) and Terms of Service (ToS) that results in loss to VTWServers.com or the bringing of any claim against VTWServers.com by any third-party. This means that if VTWServers.com is sued because of a customer's or a customer of a customer's activity, the customer will pay any damages awarded against VTWServers.com, plus all costs and attorney's fees.

a Customer acknowledges that the service provided is of such a nature
that service can be interrupted for many different reasons and
interruptions can be prolonged due to external or internal events.
Therefore, subscriber agrees that the VTWServers.com shall not be
liable for any damages arising from such loss of service for any reason.
In no event shall the company be liable for any special or consequential
damages, loss or injury.

b Customer acknowledges that colocation servers can be damaged from
shipping and handling of the colocation servers. Customer shall not hold
VTWServers.com liable for damage to any colocation server for any
reason. The customer is responsible for insuring the monetary value the of the colocation server for the value of the server. In no event shall
the company be liable for any special or consequential damages, loss or injury.

20. Miscellaneous Provisions
You must provide us with, and keep current, good contact information for you. E-mail, fax, and telephone contacts are used, in that order of preference.
a. A waiver by the Company of any breach of any provision of this Agreement by Subscriber shall not operate as or be construed as a continuing or subsequent waiver thereof or as a waiver of any breach of any other provision thereof.
b. Subscriber shall not transfer or assign this Agreement without the prior written consent of the Company. Company may assign Agreement at anytime without consent from or notice to Subscriber. Company reserves right to cancel customers rights under this contract at anytime without further obligation.
c. VTWServers.com takes no responsibility for any material input by others and not posted to the VTWServers.com Network by VTWServers.com. VTWServers.com is not responsible for the content of any other websites linked to the VTWServers.com Network; links are provided as Internet navigation tools only. VTWServers.com disclaims any responsibility for any such inappropriate use and any liability to any person or party for any other person or party's violation of this policy.
d. VTWServers.com is not responsible for any damages your business may suffer. VTWServers.com does not make implied or written warranties for any of our services. VTWServers.com denies any warranty or merchantability for a specific purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by VTWServers.com.


21. Unmetered Bandwidth
VTWServers.com does not charge any overage fees regardless of customer`s bandwidth usage if customers purchase the unmetered bandwidth plan.

1Gbit unmetered service plan

Each server is connected via private (non-shared) 1Gbit port to our 70Gbit backbone which is shared by all servers that have subscribed to unmetered service plan. The bandwidth is NOT dedicated.
Servers on 1Gbit unmetered plan can expect average 30TB/monthly throughput on outbound transfer (from the server to the internet) and up to 300TB/monthly throughput on inbound transfer (from the internet to the server)

100Mbit unmetered service plan

Each server is connected via private (non-shared) 100Mbit port to our 70Gbit backbone which is shared by all servers that have subscribed to unmetered service plan. The bandwidth is NOT dedicated.
Servers on 100Mbit unmetered plan can expect average 5000GB-9000GB/monthly throughput on outbound transfer (from the server to the internet) and up to 30TB/monthly throughput on inbound transfer (from the internet to the server)


22. Dedicated bandwidth
Dedicated / non-oversubscribed bandwidth is available at $12/Mbit with minimum 30Mbit commitment